Clickatell
I spearheaded the design and development of a revolutionary conversational commerce product suite at Clickatell. As a Fractional Design Leader and product design coach, I went beyond crafting beautiful interfaces. I fostered a culture of innovation, guiding a global design team to transform concepts into production-ready solutions. My contributions extended beyond traditional design disciplines, collaborating closely with the product team to define features and shape the product roadmap. This experience highlights my ability to not only deliver exceptional design but also to drive strategic product development.
You can check out a more detailed case study in this presentation. But my work at Clickatell wasn't just about design; it was about driving results. Through my leadership, Clickatell successfully transitioned from traditional SMS offerings to a future-proof conversational commerce strategy. This pivot opened new markets and empowered their customers with Clickatell Touch, a user-friendly mobile app for self-service and communication. Clickatell Touch not only reduced the burden on customer service but also led to happier, more engaged customers – a win-win for Clickatell and their clients. Want to achieve similar results for your products? Let's work together.